Senior Technical Program Manager, Service and Operations

The Program Management Office (PMO) at Zoox is responsible for driving cross-functional program planning and execution at the highest level. We partner with leaders from across the company in vehicle development, software engineering, manufacturing, fleet operations, policy, and business functions to develop and deliver major corporate milestones on the path to launch and beyond. Our program managers contribute to the end-to-end success of technical, integrated product milestones. 

Test Tracks:

This includes developing, scaling, and executing validation methodologies across our test track facilities to take our vehicle platform from the manufacturing floor to being service ready on public roads across multiple cities. You will work closely with operations, hardware, firmware, safety, software, manufacturing, and policy teams to achieve our company goals. You have experience with complex integrations of engineering and operations, including building and scaling processes that require coordination of a wide range of cross functional stakeholders.  

Validation:

This includes developing, scaling, and executing validation processes and methodologies to ensure our service software, operational tools, and vehicle platform(s), are ultimately service ready on public roads across multiple cities. This will include leadership of our internal pilot services. You will partner closely with Product, Quality Assurance, Release Management, Fleet Operations, and Software teams to achieve our company goals. You have experience with complex integrations of engineering and operations, including building and scaling processes that require coordination of a wide range of cross functional stakeholders.  As a Technical Program Manager for Service & Operations Readiness on PMO, you are a seasoned program management expert and cross-functional leader. You will be responsible for strategic planning and execution of technical and integrated milestones that secure the service readiness of

• Partner with a wide range of department managers to translate the requirements of corporate milestones into detailed technical and operational roadmaps, timelines, and deliverables
• Influence key decisions by working cross-functionally across operations, engineering, infrastructure and strategy to reach the right outcomes
• Establish standard reports to provide concise and effective communications on a rapid pace  to key stakeholders on program status, issues/risks, and accomplishments
• Define and develop new KPIs and other methods to measure performance that best translate progress toward goals
• Ensure the program goals are aligned with business objectives, build and sustain momentum among cross-functional TPMs and workstreams towards delivering on time and on target
• Maintain a technical understanding of our vehicle platforms, software lifecycle, safety clearance process, and test operations

• BS or equivalent degree in an engineering discipline or equivalent experience
• 10+ years of experience in engineering, program management, or management consulting with a focus on product launches and/or validation and testing
• Success in leading complex engineering and operations integration processes and optimizations end to end
• Comfortable leading through and rapidly adapting in ambiguity and enabling teams to perform in this environment
• Proficient in tools or processes required to manage complex projects (i.e. Gantt charts, risk matrix, Smartsheet, JIRA etc.)
• Excellent written, presentation, and verbal communication skills are a must, ability to create visualizations of KPIs and program risks
• Demonstrated ability to keep oneself and stakeholders focused under pressure with grace and empathy

• Project Manager Professional certification (PMP) or equivalent
• Experience with autonomous vehicles, test platforms, simulation, and automotive or aerospace processes is highly desired
• Experience with developing and scaling strategy, processes, plans, procedures, reporting, and handling escalations

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $180,000 to $265,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

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Accommodations

If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.