Zendesk Administrator

Job Summary

A company is looking for a Zendesk Administrator to join their Operations team.

Key Responsibilities

• Manage administrative functions, documentation, and audits for Zendesk and Five9
• Identify and implement solutions to enhance system performance and user experience
• Train team members and create detailed system documentation

Required Qualifications

• 2+ years of hands-on experience as a Zendesk administrator
• Active certifications in Zendesk are a plus
• Experience in a SaaS or operations environment
• Familiarity with telephony, workforce management, and quality management tools
• Knowledge of API, coding, and development