Autonomous Vehicle Operations Coordinator

Are you a quick thinker with a knack for problem-solving and real-time decision-making? Do you thrive in a fast-paced, high-tech environment where safety and efficiency are paramount? If so, join HireArt in supporting an industry-leading autonomous ride-hailing company as a Mission Control Associate!

In this role, you’ll play a pivotal part in ensuring seamless and safe operations from the Service Operations Command Center—monitoring real-time ride activity, optimizing fleet deployment, and responding to dynamic situations.

What You’ll Do:

✅ Oversee and support daily commercial service operations from the command center
✅ Conduct pre-mission startup checklists to ensure vehicles and teams are ready for deployment
✅ Monitor real-time ride data to identify and resolve service disruptions
✅ Manage fleet configurations—implementing temporary operational restrictions for safety (e.g., road closures, emergency situations)
✅ Act as the first point of contact for basic vehicle troubleshooting
✅ Coordinate fleet response teams and escalate issues via an internal ticketing system
✅ Work cross-functionally with operations, safety, and engineering teams to improve service reliability
✅ Assist with documentation and process improvement initiatives

Shifts Available:

• Fri - Tue: 7:00 AM - 4:00 PM
• Sat - Wed: 7:00 AM - 4:00 PM
• Fri - Tue: 4:00 PM - 12:00 AM
• Sat - Wed: 4:00 PM - 12:00 AM

What You Bring:

🔹 1+ years of customer service experience (preferably multi-channel, using ticketing systems like Jira or Zendesk)
🔹 Tech-savvy with strong software proficiency
🔹 Experience in logistics, fleet operations, or dispatch
🔹 Basic vehicle troubleshooting knowledge
🔹 Proactive, resourceful mindset with strong problem-solving skills
🔹 Excellent written and verbal communication

Bonus Points for:

⭐ Experience in autonomous vehicle operations
⭐ Background in a transportation command center (e.g., mass transit agencies, regional transit systems)
⭐ Leadership or supervisory experience

Perks & Benefits:

💰 Pre-tax commuter benefits
🏥 Employer-subsidized healthcare (through Employer)
💳 Flexible Spending Account (FSA) for healthcare expenses
🛡️ 100% employer-covered short & long-term disability and life insurance
📈 401k retirement plan

Pay Rate: $31 per hour