Process Application and Automation Specialist

ABOUT US

At Vida, we help people get better- and we're helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

We are seeking a highly analytical and innovative Process Application and Automation Specialist to enhance operational efficiency, support applications, drive automation and provide data-driven insights within our healthcare organization. The ideal candidate will be responsible for analyzing processes, identifying opportunities for improvement, implementing automation solutions and managing data analytics to optimize performance and service delivery.

• Identify inefficiencies and bottlenecks in workflows; recommending and implementing process enhancements.
• Utilize Lean, Six Sigma and other process improvement methodologies to drive continuous improvement.
• Develop and maintain process documentation, SOPs and best practices.
• Provide technical and functional support for healthcare applications; ensuring system stability and user satisfaction.
• Troubleshoot application issues, working closely with IT and vendors to resolve problems.
• Assist in system upgrades, enhancements and user training to maximize application effectiveness.
• Identify opportunities for automation to improve efficiency and reduce manual efforts.
• Implement robotic process automation (RPA) tools, scripting and other technologies to enhance operations.
• Collaborate with IT and development teams to integrate automation solutions within existing systems.
• Develop and maintain dashboards, reports and analytics to track key performance indicators (KPIs).
• Perform data analysis to identify trends, insights and areas for operational improvement.
• Support leadership with data-driven decision-making and strategic planning.

• Ability to interface with product/IT team to plan, manage and drive detailed operational requirements for new systems integrations; strong operational working knowledge of contact center platforms and integration with CRM.
• Proficiency in process improvement methodologies (Lean, Six Sigma, Kaizen, etc.).
• Strong understanding of healthcare technology platforms, CRM systems and automation tools.
• Experience with data analytics tools such as Power BI, Tableau or SQL.
• Knowledge of automation technologies such as RPA, scripting or AI-driven automation.
• Strong problem-solving skills with the ability to translate data into actionable insights.
• Excellent communication and collaboration skills to work across departments.
• Knowledge of HIPAA, compliance standards and healthcare regulatory requirements is a plus.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

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