Vice President of Professional Services

Job Summary

A company is looking for a VP of Professional Services.

Key Responsibilities

• Define and execute the long-term strategy for Professional Services, aligning with growth goals and customer experience
• Design and launch new services and delivery models to expand customer value and drive incremental revenue
• Oversee global operations to ensure exceptional service quality and build scalable systems for efficiency

Required Qualifications

• 15+ years of experience in Professional Services or Customer Support within SaaS or technology organizations, including 5+ years in senior leadership roles
• Proven success in designing and scaling Professional Services functions that drive growth in adoption and retention
• Experience developing new services and delivery models that enhance customer outcomes
• Strong operational acumen with a track record of managing complex service organizations
• Exceptional executive presence with experience in high-level presentations and cross-functional alignment