Vice President of Customer Success

Job Summary

A company is looking for a VP of Customer Success.

Key Responsibilities

• Own strategy and execution for driving customer adoption, retention, and expansion
• Embed customer insights into company-wide decision-making and align with Sales, Product, and RevOps
• Define success metrics and translate insights into strategies that improve customer outcomes

Required Qualifications

• 15+ years in Customer Success or related leadership roles, with 5+ years in large SaaS or edtech organizations
• Proven track record of high NRR performance and customer satisfaction improvements
• Strong executive presence with the ability to communicate strategically at all levels
• Experience in building scalable processes that align CS strategy with growth goals
• Deep understanding of customer lifecycle metrics and performance management frameworks