Technical Implementation Manager

We are looking for a Technical Implementation Manager to drive the successful adoption of testRigor’s automation platform. You will work closely with clients to ensure seamless integration, provide technical guidance, and optimize their automation workflows. This role combines technical expertise, project management, and customer engagement to maximize client success.

Responsibilities:

Implementation & Project Management

• Lead the end-to-end implementation of testRigor’s automation platform for Pilot and New customers.
• Develop project plans, manage timelines, and ensure on-time delivery.
• Collaborate with QA teams, developers, and DevOps to integrate testRigor into CI/CD pipelines.
• Identify risks and proactively address potential roadblocks in the implementation process.
• Act as a liaison between Sales/CS and Engineering during onboarding
• Collaborate with customer security teams to help to setup tunneling/security
• Advise customers on security and solutions
• Interact with Engineering to make sure things are setup

Technical Onboarding & Solution Design

• Work closely with new customers to analyze their test automation needs and define technical requirements.
• Assist in designing customized automation strategies using testRigor’s codeless testing framework.
• Provide best practices for integrating testRigor with the customer’s existing tech stack.

Customer Success & Training

• Act as the technical point of contact for customers during onboarding and implementation.
• Create detailed implementation guides, FAQs, and technical documentation.

System Configuration & Customization

• Guide customers in configuring test scripts, test environments, and execution settings within testRigor.
• Assist with API and database validations using testRigor’s capabilities.
• Help integrate testRigor with enterprise CI/CD workflows and DevOps pipelines.

Troubleshooting & Post-Implementation Support

• Diagnose and resolve technical issues related to test execution, AI-driven test maintenance, and integrations.
• Work closely with the engineering and support teams to escalate and resolve complex customer challenges during onboarding and implementation.
• Ensure smooth transition to ongoing customer support teams.

Continuous Improvement & Product Feedback

• Gather customer feedback to improve the usability and effectiveness of testRigor’s platform.
• Work with the engineering team to suggest new features and enhancements based on customer needs.
• Stay updated on test automation trends, AI advancements, and CI/CD best practices.

Key Skills Required:

• Degree in Software Engineering or Computer Software
• 4+ years of experience in similar role
• Experience in lieu of education may be considered
• Strong understanding of test automation and QA processes
• Experience with CI/CD tools (Jenkins, GitHub Actions, GitLab, Azure DevOps, etc.)
• Knowledge of API testing, database validation, and web/mobile app testing
• Hands-on experience with SaaS platforms, cloud services, and test management tools
• Strong communication skills for technical training and customer engagement
• Proven ability to manage projects and deliver results on-time
• Problem-solving and troubleshooting expertise

Compensation: $1,900 - $2,200/Month