Technology Specialist

Job Summary

A company is looking for a Technology Specialist to provide advanced support for helpdesk issues and manage various technology systems.

Key Responsibilities

• Monitor help desk queue and resolve escalated Tier 2 issues
• Assist in managing network infrastructure, cloud systems, and server management
• Support IT projects and mentor junior IT staff on technology initiatives

Required Qualifications

• Bachelor's Degree in Information Technology or related field, or equivalent work experience
• 3-5 years of hands-on help desk support experience
• 2+ years of experience with networking and server technologies
• Experience with Microsoft Server, O365, Exchange, Linux, and Azure administration
• Self-motivated with a passion for technology and exceptional troubleshooting skills