Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative.

Key Responsibilities

• Document problems, complete problem tickets, and request information in support tools
• Maintain up-to-date knowledge of current policies, procedures, and troubleshooting techniques
• Provide outstanding customer support by analyzing, diagnosing, and resolving problems within service level agreements

Required Qualifications

• 6 months of technical and/or call center experience
• Experience in a help desk/call center environment providing technical support in a retail setting (preferred)
• Experience using computer hardware and software applications (preferred)
• High School Diploma or GED required or 2 years equivalent experience