Social Media Listening Analyst

Job Summary

A company is looking for a Social Media Listening Analyst to monitor and analyze brand presence on social media and the internet.

Key Responsibilities

• Own regular cadence listening reports on social conversation and sentiment across multiple brands and platforms
• Synthesize data from various sources to create comprehensive narratives and actionable strategies
• Collaborate with the community engagement team to prioritize support for users in need

Required Qualifications

• Bachelor's degree or equivalent experience in research and insights
• 3+ years of experience in social media analytics and insights
• At least 1 year of dedicated social listening experience
• Expertise with social media tools, preferably Sprinklr
• Experience with Microsoft programs such as Word, Excel, and PowerPoint