Social Media Community Manager

Job Summary

A company is looking for a Resolution Specialist in the Contact Center.

Key Responsibilities

• Engage with members and prospects across various social media platforms, providing timely and authentic responses
• Create and manage social-first content, including short-form videos and community-driven stories
• Collaborate with internal teams to address member issues and gather insights for future content

Required Qualifications

• 1-3 years of experience in social media, community management, or content creation
• Experience with social media publishing and moderation tools
• Strong understanding of platform nuances and content best practices
• Bachelor's degree preferred, but not required
• 6 months' experience in retail, contact center operations, or a related area