Senior Support Engineer

Job Summary

A company is looking for a Senior Advanced Support Engineer to provide technical support for complex customer issues.

Key Responsibilities

• Resolve complex customer issues using networking packet inspection tools and forensic log analysis
• Handle critical support cases for enterprise customers and coordinate cross-team communications
• Develop and execute automated customer simulations for troubleshooting and provide technical training

Required Qualifications

• Must be a US Citizen residing in the 48 Continental United States
• Associates degree in Computer Science, Networking, or equivalent experience
• Familiarity with packet inspection tools (e.g., Wireshark, TShark)
• 3+ years of hands-on troubleshooting experience with Netscaler or similar networking products
• Strong background in networking with exposure to relevant load balancing products