Senior Business Analyst

Job Summary

A company is looking for a Senior Business Analyst - ServiceNow.

Key Responsibilities

• Acts as a liaison with the business to deliver ITSM support processes and enhancements within the Platform
• Facilitates meetings to gather input, process requirements, and feedback from stakeholders at all levels
• Documents process requirements, conducts test results against acceptance criteria, and prepares release notes and documentation

Required Qualifications and Education

• Bachelor's Degree in Computer Science, Information Systems, Business Management, or related discipline
• 3+ years of experience in supporting ITIL processes (Business or IT)
• 2+ years of experience using the ServiceNow Platform
• 2+ years of experience in project management and/or onboarding ITSM services
• Knowledge of ITIL / ITSM Best Practices