Warehouse Outbound Coordinator (EM6928)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

The Warehouse Outbound Coordinator will primarily oversee trucking operations across the U.S., handling shipments picked up from GA warehouses.

To learn more about Samsung SDS America, Inc. Smart Logistics, please visit:

https://www.samsungsds.com/en/logistics/logistics.html .

Responsibilities:

• Manage outbound plan through W/H accurately.
• Monitor booking/loading/in transit status for outbound shipments.
• Book cargo to carrier and set up appointment.
• Receive cargo release and plan cargo delivery.
• Receive shipping documents and review they are accurate.
• Take care of transportation from warehouse to consignee.
• Monitor cargo from pickup to delivery to ensure on time and accurate delivery.
• Troubleshoot all issues from booking to cargo delivery in a timely manner.
• Check contracted or spot rates with carrier and negotiate.
• Offer spot rate to customer and get confirmation.
• Daily liaison with customer, carriers, internal staff.
• Maintain essential account documentation with up-to-date information and ensuring that it is collated and stored so as to be readily accessible.
• Increase customer satisfaction and business share through regular contact (i.e., phone, email).
• Provide satisfactory service to customer in day-to-day logistics operations.
• Follow SOP/Work Instructions and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance.
• Recommend changes in current processes when needed.
• Reporting as needed (service failure report, claim/damage report, others).
• Accurate data entry into in-house system (Cello) and other systems as needed.
• Handle settlement for AR/AP through in-house system (Cello).
• Manage additional tasks and responsibilities as assigned.

• Education: Bachelor’s Degree Required
• Experience: 1 ~ 3 + years of experience in logistics operations, transportation, and warehouse operations
• Communication: Strong verbal and written communication skills with the ability to convey complex information clearly.
• Technical Skills: Proficient in Microsoft Office (Excel, PowerPoint, Word) and warehouse management systems (WMS/TMS) preferred
• Data & Analysis: Strong analytical skills, including data analysis, trend tracking, and report creation.
• Organization: Excellent attention to detail, project planning, and cross-team collaboration.
• Flexibility: Willingness to work additional hours, weekends, or holidays as needed.
• Reliability: Dependable, trustworthy, and able to work independently.

• Required to work on-site

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision, and prescription coverage
• Wellness Program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America will support your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.