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Senior Supplier Performance Excellence Manager

3/16/2025

Herengracht, Amsterdam, Netherlands

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Job Description

At Rituals, we are committed to maintaining high-quality standards, reliable availability, and strong supplier relationships to support our global operations. Our Sourcing, Quality & Regulatory (SQR) team plays a key role in ensuring that we are both the best supplier for our customers and the best customer for our suppliers.

As a Senior Supplier Performance & Excellence Manager, you will monitor, evaluate, and improve supplier performance. Working closely with cross-functional teams, you will oversee business reviews, performance tracking, and continuous improvement initiatives to strengthen our supplier base and support Rituals' sustainability and compliance objectives.

Your Key Responsibilities

  • Supplier Business Reviews – Conduct structured supplier performance reviews based on AQSCIS principles, gathering data from relevant departments and driving improvement initiatives.
  • Performance Monitoring & Reporting – Track and analyze supplier KPIs, ensuring alignment with business needs and identifying areas for improvement.
  • Process Optimization – Support the implementation of operational excellence programs, ensuring suppliers meet the required standards for quality, reliability, and efficiency.
  • Collaboration & Communication – Act as the key liaison between sourcing, sustainability, supply chain, innovation, and quality teams, ensuring smooth collaboration and alignment on supplier-related processes.
  • Issue Resolution & Continuous Improvement – Work closely with internal teams and suppliers to address challenges, implement corrective actions, and drive improvements in supplier performance.
  • Compliance & Sustainability – Ensure suppliers adhere to Rituals' sustainability goals and regulatory requirements, promoting responsible sourcing practices.

Qualifications

  • Master’s degree in Business, Procurement, Supply Chain, or a related field is necessary.
  • 10+ years of experience in supplier management, sourcing, procurement, or supply chain roles.
  • Strong supplier performance tracking, KPI management, and process optimization knowledge.
  • Data-driven approach – ability to interpret performance data and translate insights into action.
  • Excellent stakeholder management & communication skills, with the ability to collaborate effectively across departments.
  • Experience with cosmetics sourcing is a plus.
  • Availability to work 80% from the office and 20% from home as part of our hybrid working model.