Counselor Operations Manager

Location: Remote - PST
Position Type: Full-Time, W2
Compensation: $80,000 – $140,000

About the Opportunity:

A rapidly growing education tech company is seeking a Counselor Operations Manager to lead the recruitment, onboarding, and operational management of a high-caliber team of college admissions counselors. This role is pivotal in building and maintaining a world-class team, ensuring operational excellence, and fostering a strong community of counselors dedicated to supporting students' academic journeys.

Key Responsibilities:

Counselor Recruitment & Onboarding:

• Identify and recruit top-tier counseling talent, including part-time, full-time, and contract (1099/W-2) professionals.
• Develop and maintain a high-quality talent pipeline using innovative sourcing methods such as LinkedIn, job boards, and direct outreach.
• Conduct initial screening, evaluate candidates for cultural and skill fit, and manage the full recruitment lifecycle, including negotiations and onboarding.
• Implement comprehensive onboarding and training programs to ensure a seamless integration into the organization’s standards of service.

Community Building & Retention:

• Cultivate a strong sense of community among counselors to enhance engagement and satisfaction.
• Implement effective retention strategies, manage performance feedback, and facilitate compensation adjustments.
• Foster a collaborative environment that aligns with business needs while promoting long-term commitment among the team.

Operational Management:

• Monitor and manage counselor performance using student feedback and ratings.
• Oversee functional and operational roles that support the counseling process.
• Identify opportunities for process optimization, leveraging data-driven strategies to enhance efficiency.

Talent Acquisition & Employer Branding:

• Develop and execute strategic recruitment initiatives to attract top counseling talent in competitive markets.
• Act as a brand ambassador to communicate the organization's mission and values to potential candidates.
• Stay informed on industry trends and market dynamics to refine talent acquisition strategies.

• Bachelor’s degree in Business Administration, Human Resources, Psychology, Education, or a related field (Master’s degree preferred).
• Proven experience in talent acquisition, operations, and recruitment—preferably in a fast-paced startup or education-focused environment.
• Strong track record of hiring candidates with prestigious academic and professional backgrounds.
• Exceptional communication, negotiation, and relationship-building skills.
• Ability to manage multiple priorities independently while driving recruitment and operational success.
• Creative problem-solving skills and experience using ATS and recruitment tools.
• Passion for education, mentorship, and student success.

• High-Impact Role – Scale the talent marketplace at a fast-growing company.
• Leadership Exposure – Work closely with the CEO and operations leadership team to drive strategy.
• Salary Range - $80,000 - $140,000 based on education, geography and work experiences
• Competitive Benefits:
• Fully remote work environment - PST Time Zone
• Health, dental, and vision insurance
• 401(k) 
• Paid time off and holidays