Remote Service Desk Manager with Secret Clearance

Job Summary

A company is looking for a Remote Service Desk Manager with an active Secret clearance.

Key Responsibilities

• Oversee all requests, incidents, and problems while managing urgent support issues
• Train and coach Level 1 service desk specialists and oversee staff activities
• Develop strategies for improvement and monitor customer satisfaction feedback

Required Qualifications

• Extensive experience with ServiceNow and Remedy
• Bachelor's degree or higher required
• 4-9 years of experience in an IT Service Desk environment
• Help Desk Institute (HDI) or Service Desk Institute (HSi) certification
• ITIL certification and an active Secret clearance