Senior Director of Client Success

Job Summary

A company is looking for a Senior Director of Client Success Management (Managed Services).

Key Responsibilities

• Lead the Client Success function, ensuring high-impact client experiences and maximizing retention and expansion
• Define and execute Client Success strategy, mentoring a high-performing team and establishing success metrics
• Collaborate cross-functionally to enhance client outcomes and support pre-sales efforts

Required Qualifications

• Bachelor's degree in Information Systems, IT, Business Management, Engineering, or Computer Science
• 7+ years of management experience with people responsibilities
• 10+ years in Service Delivery or Project Management in a multi-customer environment
• ITIL v4 Foundations certification preferred, with experience in ITIL processes
• Understanding of project management principles; PMP certification preferred