IT Systems Analyst

Job Summary

A company is looking for a Systems Analyst to provide technical support and manage ticket systems for end-users remotely.

Key Responsibilities

• Provide technical support to end-users via phone, email, and ticketing systems
• Manage and resolve IT service requests and incidents while ensuring high customer satisfaction
• Troubleshoot hardware, software, and network issues in a Tier 2 capacity

Required Qualifications, Training, and Education

• Bachelor's degree in information technology, Computer Science, or related experience
• Proven experience in IT support, ticketing systems, and troubleshooting
• Strong knowledge of Windows, macOS, and enterprise applications
• Familiarity with ITIL frameworks and service management best practices
• Proficiency in endpoint, server management, and network configuration