Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist to provide tier 1 support to clients remotely.

Key Responsibilities

• Provide exceptional tier 1 support to clients, enhancing their experience
• Escalate customer support issues as needed and maintain communication regarding criticality and timelines
• Prepare and maintain hardware for customers and ensure documentation is accurate and up-to-date

Required Qualifications

• 2-3 years of experience as a Help Desk Specialist or in a similar role
• Ability to work weekdays from 8am to 5pm Eastern Time
• Willingness to participate in an on-call rotation and provide after-hours support as necessary
• Experience managing and coordinating with third-party vendors
• Must be legally authorized to work in the United States without sponsorship