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Help Desk Specialist

7/11/2025

No location specified

Job Summary

A company is looking for a Help Desk Specialist to provide tier 1 support to clients remotely.

Key Responsibilities
  • Provide exceptional tier 1 support to clients, enhancing their experience
  • Escalate customer support issues as needed and maintain communication regarding criticality and timelines
  • Prepare and maintain hardware for customers and ensure documentation is accurate and up-to-date
Required Qualifications
  • 2-3 years of experience as a Help Desk Specialist or in a similar role
  • Ability to work weekdays from 8am to 5pm Eastern Time
  • Willingness to participate in an on-call rotation and provide after-hours support as necessary
  • Experience managing and coordinating with third-party vendors
  • Must be legally authorized to work in the United States without sponsorship