Customer Support Technician

Job Summary

A company is looking for a Customer Support Technician.

Key Responsibilities:

• Provides technical support via telephone, email, and chat
• Educates customers on product usage and champions customer issues
• Records incidents accurately and assists in resolving product issues

Required Qualifications:

• High school diploma
• 1 year of experience in a call center providing technical support
• Experience in a customer support environment, preferably in high-tech
• Ability to troubleshoot problems effectively
• Ability to work in a fast-paced environment