Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Analyze customer requirements and promote effective application of solutions in their business environment
• Secure contract renewals and identify growth opportunities by assisting customers in achieving successful outcomes
• Lead onboarding for new customers and assess customer health to improve engagement strategies

Required Qualifications

• Four-year college degree, preferably in a technical field such as management information systems or information technology
• Basic knowledge of networking principles and application protocols
• Experience in Enterprise IT application or networking support is a plus
• Proficient user of Salesforce.com CRM or similar
• Intermediate-level skills with Microsoft Excel, familiar with formulas and basic data manipulation & analysis