Job Summary
A company is looking for a Customer Success Manager.
Key Responsibilities
- Analyze customer requirements and promote effective application of solutions in their business environment
- Secure contract renewals and identify growth opportunities by assisting customers in achieving successful outcomes
- Lead onboarding for new customers and assess customer health to improve engagement strategies
Required Qualifications
- Four-year college degree, preferably in a technical field such as management information systems or information technology
- Basic knowledge of networking principles and application protocols
- Experience in Enterprise IT application or networking support is a plus
- Proficient user of Salesforce.com CRM or similar
- Intermediate-level skills with Microsoft Excel, familiar with formulas and basic data manipulation & analysis