Customer Success Director

Job Summary

A company is looking for a Customer Success Director - Strategic Accounts.

Key Responsibilities

• Manage high-value customer relationships to drive satisfaction, solution adoption, and alignment with business goals
• Lead onboarding processes and ensure effective deployment and enablement strategies for new customers
• Monitor product usage and customer health to drive adoption, minimize churn risk, and identify upsell opportunities

Required Qualifications

• 5+ years in Customer Success, Account Management, or equivalent roles in a B2B SaaS or cybersecurity environment
• Experience with cybersecurity software, ideally in a vendor, VAR, or MSSP model
• Demonstrated ability to manage enterprise or high-touch accounts with a consultative approach
• Strong understanding of cybersecurity technologies and IT infrastructure solutions
• Familiarity with tools like Salesforce, Gainsight, or similar CS and CRM platforms