Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Answer 40+ calls per day, addressing customer inquiries about benefits, eligibility, and claims
• Utilize multiple computer programs simultaneously during calls to provide effective service
• Adapt to procedural changes and collaborate with other teams to resolve issues and enhance service

Required Qualifications

• High School diploma or equivalent
• 2+ years of customer service experience
• A quiet, distraction-free workspace at home
• Comfortable using a computer
• Ability to stay calm and helpful in challenging situations