California Licensed Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager.

Key Responsibilities

• Manage procedures for identifying, prioritizing, and resolving customer requests
• Oversee ticket monitoring and coordination of support resources
• Collaborate with customers, engineering, and executive teams to enhance service delivery

Required Qualifications

• BS Degree in a technical curriculum or equivalent
• 2+ years of experience leading a customer support team
• Proven ability to manage and develop top talent
• Strong knowledge of customer relationship management
• Familiarity with security platforms, email protection, and SaaS