Remote Education Instructor

Job Summary

A company is looking for an Education & Development Specialist to deliver online instruction and prepare agents for virtual call center programs.

Key Responsibilities

• Design class curriculum and prepare agents for project work
• Develop virtual preparation materials and assist with agent scheduling
• Document programs and provide results reporting to management and clients

Required Qualifications

• Bachelor's degree required, preferably in Education
• Teaching experience is essential, with 3-5 years in classroom or virtual training
• Strong organizational and independent work skills
• Excellent computer skills and ability to learn new systems quickly
• Knowledge of call center processes is a plus