Remote Customer Support Specialist

Job Summary

A company is looking for a Customer Support, Response Specialist - Remote.

Key Responsibilities

• Assist customers with delivery of safety services related to the Driver Assistance Program
• Evaluate each caller's situation and provide appropriate solutions to resolve calls
• Handle calls ranging from simple inquiries to emergency situations with empathy and care

Required Qualifications, Training, and Education

• Prior experience with driver assistance programs is a bonus, but not required
• Must have a personal computer with Windows 11 operating system
• Broadband internet connection with at least 10 Mbps download speed is required
• Must have a wired USB headset with a microphone
• Smartphone or tablet is needed for authentication app installation