[Remote] ADS VSC Mechanical Claims Adjuster

Note: The job is a remote job and is open to candidates in USA. Allstate is a company dedicated to protecting families and their belongings from life’s uncertainties. They are seeking an intermediate-level Mechanical Claims Adjuster who will be responsible for adjudicating mechanical claims, reviewing inspection reports, and managing the settlement process for extended warranties. The role requires mechanical knowledge and the ability to make decisions in a fast-paced call center environment.

Responsibilities
• Compile, review, and provide moderately complex to complex mechanical damage estimates, and manage the settlement process.
• Research reasonable part costs and labor rates in the local market.
• Accurately document notes and the repair decision-making process.
• Adjudicate claims promptly and efficiently, with minimal supervision, using prior mechanical experience to determine coverage per contract terms.
• Prepare repair estimates through discussions with dealerships or independent repair facilities.
• Complete additional tasks as directed by management.
• Communicate with customers, dealerships, and independent repair facilities in a call center environment.
• Contact customers, agreement holders, inspectors, vendors, and others to secure necessary information as needed.
• Confirm facts and determine if further follow-up is required.

Skills
• Minimum 5 years of experience in automotive dealerships or independent repair facilities.
• Proficiency with Alldata and/or Mitchell ProDemand software.
• Intermediate skills in Microsoft Word and Excel.
• Intermediate negotiation and conflict resolution skills.
• Strong written and verbal communication skills.
• Ability to learn new computer programs and departmental processes.
• ASE Certifications are a plus.

Education Requirements
• High School Diploma or GED required.

Company Overview
• Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate. It was founded in 1931, and is headquartered in Northbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.allstate.com.