Remote Administrator on Call

About the position

Responsibilities
• Works closely with the Referral Coordinator to provide support and customer service to referring hospitals and organizations.
• Maintains awareness of all active donors and referrals, ensuring appropriate resources are used for donor status disclosure.
• Provides real-time direction and guidance to staff for identification, evaluation, authorization, clinical management, organ allocation, and surgical recovery.
• Engages with staff to provide guidance utilizing clinical expertise and knowledge of the organ donation process.
• Advises staff on operational challenges through mentoring and coaching.
• Participates in performance improvement initiatives and supports staff education needs.
• Engages in review and organizational meetings to promote best practices and collaboration.
• Provides regulatory oversight and verification of critical aspects of the donation process.
• Performs other duties as assigned.

Requirements
• Bachelor’s degree or equivalent combination of education, management, and/or AOC.
• Minimum of three years’ experience as procurement organization clinical coordinator or two years in management and/or AOC.
• Advanced knowledge of human anatomy and medical terminology.
• Strong decision-making capabilities and attention to detail.
• Current knowledge of LifeLink and OPTN policies, CMS regulations, and relevant laws.
• Excellent verbal and written communication and customer service skills.
• Ability to work in a high-paced and elevated stress environment.
• Ability to prioritize remote work to meet stakeholder needs.

Benefits
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Gym membership
• Life insurance
• Generous company paid Pension Plan for retirement
• Paid vacation, sick days, and holidays
• Fitness membership reimbursement