Regional Service Delivery Lead

Job Summary

A company is looking for a Regional Service Delivery Lead (RSDL).

Key Responsibilities

• Act as the single point of contact for Workplace and End User Run Services in the Americas region
• Ensure Service Level Agreements (SLAs) are met and lead the escalation process for high severity incidents
• Support and guide teams on improvement initiatives and manage customer relationships at the senior level

Required Qualifications and Education

• First Level University Degree or equivalent combination of education and experience
• 5 - 8 years of relevant business experience in mobility and workplace services
• Experience in organizational change management and managing cross-cultural teams
• Broad knowledge of ITIL principles and service management
• Proficiency in leading both physical and virtual teams in a large-scale environment