Quality Assurance Monitor

Job Summary

A company is looking for a QA Monitor.

Key Responsibilities

• Monitor customer service interactions and evaluate quality levels
• Provide feedback and coaching to enhance user experience
• Support quality and customer experience analysis and improvement plans

Required Qualifications

• Passionate about customer service and extraordinary experiences
• Empathetic with strong teamwork capabilities
• Knowledge of G-Suite: Sheets, Docs, Slides, Forms
• Fluent in English
• Open to new challenges in a rapidly changing environment