Production Support Engineer

Job Summary

A company is looking for a Production Support Engineer.

Key Responsibilities

• Serve as the first point of customer support and resolve product issues
• Undertake troubleshooting and investigations to identify root causes of technical issues
• Maintain customer relationships and manage incident tracking for accurate resolutions

Required Qualifications

• Experience with UNIX and Linux systems
• Proficiency in SQL
• Basic knowledge of networking and systems
• Familiarity with cloud platforms and API/REST clients
• Telephony experience is a plus