Product Analyst

Job Summary

A company is looking for a Product Analyst - Call Center Analytics.

Key Responsibilities:

• Conduct deep-dive analyses on product usage and user pain points
• Analyze call center performance metrics and develop actionable recommendations
• Design and maintain dashboards and reports for product and call center performance

Key Requirements:

• 5+ years of experience in data/product analysis, including call center analytics
• SQL expertise with complex queries, including CTEs and window functions
• Proficiency in BI tools like Sigma, Tableau, or Power BI
• Basic knowledge of Python and Git
• Expertise in call center platforms and KPIs; Genesys experience is a plus