3/14/2025
San Francisco, CA
Nextdoor (NYSE: KIND) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 340,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com.
Nextdoor aims to build a platform that is welcoming and safe for all our neighbors. To achieve this, we rely on the support of more than 210,000 active volunteer community moderators, as well as a team of over 100 content and member moderation agents located both onshore and offshore.
The Support Operations Specialist will be crucial in connecting community moderation with internal moderation operations, emphasizing strong analytical skills for ongoing process improvement through a hands-on approach.
At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees.
*Please note: the schedule for this position will be Tuesday through Saturday, with holiday work required on a rotating shift basis.
In this role, you’ll collaborate closely with internal and external teams to brainstorm and implement innovative solutions, track performance metrics to enhance operational efficiency, and play a pivotal role in improving the moderation and frontline agent experience. You'll help scale the enforcement of our guidelines and policies, identify areas of improvement, assist in solving challenging problems, and respond to escalations. Your contributions will directly elevate our operations, ensuring a positive and safe community environment. You must be adaptable and flexible, thriving in a fast-paced and ever-changing environment where your ability to adjust and meet new challenges is crucial.
Your responsibilities will include:
*Please note: the schedule for this position will be Tuesday through Saturday, with holiday work required on a rotating shift basis
Even better:
Compensation, benefits, perks, and recognition programs at Nextdoor come together to create our rewards package. Total compensation will vary depending on your relevant skills, experience, and qualifications.
The starting salary for this role is expected to range from $80,000 to $95,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. Compensation may also vary by geography.
We expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date will take place within the first 3 months of your start date.
When it comes to benefits, we have you covered! Nextdoor employees can choose between a variety of health plans, including a 100% covered employee only plan option, and provide a OneMedical membership for concierge care.
At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.
For information about our collection and use of applicants’ personal information, please see Nextdoor's Personnel Privacy Notice, found here.