NeuroFlow

Clinical Growth Support Specialist

4/19/2025

Philadelphia or Remote

Who We Are

NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.

While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn’t truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.

What We Do:

We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.

We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow’s solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today’s healthcare ecosystem.

How We Do It:

The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.

How You Will Help:

We are seeking a Clinical Growth Support Specialist to join our expanding team. This role combines clinical expertise with technological know-how to support our clients throughout their journey—from initial engagement and implementation to ongoing growth and optimization. The ideal candidate will leverage their clinical background to serve as a trusted advisor, helping healthcare organizations effectively integrate our platform into their clinical workflows to enhance behavioral health service delivery.

Responsibilities:

Client Engagement & Growth Support

Serve as a clinical subject matter expert to establish credibility and build relationships with healthcare stakeholders
Conduct organizational readiness assessments to evaluate client needs and preparedness
Identify areas of opportunity and challenge for prospective and existing clients
Develop and refine clinical workflows that align with client goals and optimize platform utilization
Support ROI analyses incorporating relevant quality metrics and value-based care considerations
Translate complex clinical concepts to diverse stakeholder audiences

Implementation & Training

Guide clients through implementation process with a focus on clinical best practices
Develop and lead clinical training sessions for staff and providers on platform functionality
Provide ongoing consultation through office hours and check-ins throughout implementation
Support goal setting and KPI development aligned with client objectives and measurable outcomes
Attend client sites as needed to facilitate successful implementation and adoption
Create resources and documentation to support effective utilization of the platform

Quality Improvement & Data Consultation

Analyze clinical data to provide meaningful insights that drive program improvement
Collaborate with healthcare teams to develop and implement quality improvement initiatives
Review performance metrics and caseload reports to ensure program efficacy and fidelity
Consult on evidence-based practices and clinical guidelines relevant to client needs
Identify opportunities for program expansion and enhancement based on outcomes data
Support clients in measuring and demonstrating clinical impact and value

About You:

Required

Master's degree in Social Work, Counseling, Psychology, or related behavioral health field
Active clinical license (LCSW, LPC, LMFT, PhD, PsyD)
Minimum 5 years of clinical experience in behavioral health, with preference for integrated care settings
Knowledge of evidence-based practices for mental health and substance use disorders
Understanding of healthcare quality metrics and value-based care models
Excellent communication, presentation, and interpersonal skills
Ability to translate complex clinical concepts to diverse audiences
Proficiency with electronic health records and comfort with technology
Willingness to travel up to 25% for client implementations and meetings

Preferred

Experience with Collaborative Care Model (CoCM) or other integrated behavioral health models
Background in healthcare consulting, training, or implementation
Knowledge of healthcare reimbursement models, including Medicare/Medicaid billing
Experience with quality improvement methodologies
Project management skills or certification
Previous experience in a healthcare technology environment

Company Benefits:

*Applicable for full time employees

Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.

What We Believe:

NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

As a HIPAA compliant organization

All team members shall:

Act in accordance with NeuroFlow’s Information Security Policies.
Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.
Report security events or other risks to the organization
Execute organizational security processes or activities
Perform security responsibilities that defined and communicated for their role
Be responsible for their actions regarding the security of organization