Assessment & Sales Development Coordinator (12-month Contract)

At Nelson, we’ve been shaping the future of education for children and youth across Canada for over 110 years. As the country’s largest K-12 education content provider, we remain dedicated to our legacy of looking forward, paving the way in creating boundless, accessible, and engaging learning experiences for all. 

Our innovative solutions, including Edwin, our digital learning platform, provide curriculum-aligned content that support diverse learning styles while fostering critical thinking, creativity, and lifelong learning. We listen intently to the unique needs of educators, students, and administrators everywhere, and continuously evolve what we do and build to improve their lives daily. 

When we’re searching for individuals to join our team, we look for bold, innovative team players with a passion for education and making a positive difference in our communities. If this sounds like you, we want to hear from you! Apply to join our team today. Let’s Create Possible, one learner at a time. 

About the Role

Reporting to the Director of Assessment and Guided Instruction, the Assessment & Sales Development Coordinator will execute the scoring services for classroom assessments and increase sales by expanding the customer contact roles using an inside sales model with a focus on Tier 1, 2, and 3 resources. This role will also be responsible for fielding calls from classroom and clinical customers and forwarding them to the appropriate person (e.g., sales team, order desk or dept. manager).

This role is a temporary 12-month contract opportunity based out of Newmarket, ON. The successful candidate will work in a hybrid capacity, both on- and off-site, at different capacities based on the time of school year and season. We are seeking an independent, professional, and detail-oriented professional to fill this full-time position.

Key Accountabilities

Scoring & Assessment Services:

• Perform scanning, editing, scoring, and reporting of answer documents while ensuring a very high degree of accuracy
• Co-ordinate packing and destruction or returns to customers
• Meet or exceed the goals for turnaround times for scoring services
• Provide live support for online administration during scheduled testing windows
• Prepare and load rosters for CCAT 7, CTBS-R
• Communicate technical issues with the Riverside team during testing windows
• Provide Tier 1 technical support for online CCAT/CogAT administration
• Perform quality-control checks on each reprint of scannable answer sheets
• Perform routine calibration of the optical scanners; Arrange for service calls and maintenance when required.

Product Expert:

• Assist with resolution of customer requests related to contents of intervention resources, optional components, missing components, replacement parts, etc.
• Act as the front-line source of general information and assistance for Customer Support and external customers with inquiries relating to intervention resources

Sales Development:

• Contact current and retired customers with information about new products
• Update Salesforce with current contact information
• Work with professional organizations to get promotional material out to their membership
• Seek out new customer opportunities, including monitor all school conferences for additional sales opportunities

Who You Are

The Assessment & Sales Development Coordinator is a highly organized, detail-oriented administrative professional searching for an entry level role in an Administrative or Sales pathway. You are a proactive, thoughtful problem-solver who is able to communicate clearly and professionally with customers over the phone, email, and in-person. You are task-oriented, enjoying routine and consistency, while also having a passion for providing exceptional customer service. The successful candidate will demonstrate the following traits:

• Bachelor’s degree or equivalent combination of education and experience
• Ability to operate in a fast-paced environment with evolving project requirements and priorities
• Ability to work independently
• Deadline-oriented with the ability to multitask and prioritize workload effectively
• Comfort with computer systems, quick to learn
• Strong customer service skills and high regard for customer satisfaction
• Good verbal and written communication skills
• Well-organized, with excellent attention to accuracy and details
• Comfortable and adaptable to work peak times and volumes (cyclical)
• Independent problem-resolution skills
• Familiarity with Salesforce and Microsoft applications is considered an asset

Physical Requirements:

• Ability to lift a carton of answer booklets (up to the size of a carton of photocopy paper) ~20lbs
• Comfort with working independently
• 8:00 AM - 4:00 PM work hours, Monday to Friday

What We Offer

At Nelson, we believe in taking care of our people.

Your well-being, growth, and work-life balance matter to us, which is why we offer a comprehensive benefits package designed to support you—professionally and personally.

The below benefits apply to this temporary contract position:

• Hybrid work model
• Access to LinkedIn Learning for continuous skill growth
• Mentorship and professional development opportunities
• A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between.
  

Don’t have 100% of the above qualifications? Do you still think Nelson is a great fit for you? We encourage you to apply anyway!  

Our EDI Statement

Nelson teaches the world by learning from everyone in it. 

We are committed to fostering an equitable, diverse, and inclusive workplace environment. This is an integral part of our company’s culture and mission that aligns with our four key pillars of Employee Diversity, Developing Authentic and Accurate Content, Amplifying External Voices, and Supporting the Local Community and Beyond.

We believe in the power of education and our ability to impact social change.  Truth, honesty, integrity, and respect guide our decisions and actions in the development of learning solutions that empower success for all educators and learners. 

We value a respectful, inclusive, and safe workplace that nurtures belonging and represents many different cultures, backgrounds, perspectives, and opinions.  Everyone is free to be who they are. 

We foster and continue to build relationships that are equitable, diverse, and inclusive with existing and future partners in education.

We commit to holding ourselves accountable by creating measurable short and long-term goals that place equity, diversity, and inclusion at the core of what we do in our resources, the workplace, the educational community, and in the larger society. 

We strive to build an inclusive world for everyone.  We are stronger together.

Our Commitment

Nelson is an equal opportunity employer and is committed to Inclusion, Equity and Diversity. As part of this commitment, we do not discriminate on the basis of age, race, sex, gender, gender identity, colour, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status. 

Should you require any accommodation during our recruitment and selection process, please reach out to peopleandengagement@nelson.com.