Quality Assurance Officer

Montu is one of Australia's leading health tech businesses and a leader in alternative health services. With operations in Australia and Europe, we take a technology-first approach to reshaping the landscape for suppliers, practitioners, pharmacies and patients. Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the alternative health experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more. Our brands include Alternaleaf, UMeds, Leafio and Saged. Recognised by the Deloitte Tech Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America.

This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane

The Quality Assurance Officer plays an important role in ensuring risks related to the provision of medical services in a virtual healthcare setting are being effectively managed. The Quality Assurance Officer will be responsible for performing regular reviews of business practices and data to check compliance measures and controls are operating effectively. This role is crucial in maintaining and enhancing the quality and safety of our clinic’s services.

Responsibilities:

• Analyse data to identify trends, risks, and areas for improvement.
• Review customer interactions and feedback to ensure adherence to standards.
• Provide real-time compliance performance insights to senior management.
• Maintain expertise in regulatory requirements and telehealth risks.
• Implement risk mitigation strategies in collaboration with the Quality Lead.
• Assist with legal matters and third-party information requests.
• Conduct regular audits and provide recommendations.
• Track and report on key compliance and risk metrics.
• Support senior management with compliance reporting and insights.
• Deliver on individual and departmental OKRs & KPIs.
• Drive continuous improvement in compliance and quality standards.

• 3+ years' experience in compliance and risk, preferably in healthcare or clinical settings.
• Experience with quality assurance frameworks, ideally in healthcare or telehealth.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication skills and relationship-building abilities.
• Ability to work independently and manage daily tasks effectively.
• Proactive, strategic thinker in risk management.
• Strong teamwork and ability to collaborate in multidisciplinary settings.
• Skilled in prioritising tasks and meeting deadlines.
• Experience with investigations and corrective actions.
• Project management and coordination expertise.
• Qualifications in health, health sciences, or related field highly regarded.

You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.Other benefits include:

• Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
• Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
• The freedom of a full-time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
• Mental health support through our wellbeing platform, Unmind.
• A private health insurance discount through Medibank.
• Up to 8 weeks of paid parental leave.
• Swag kits to celebrate key milestones in your journey with us.
• Enhance your home office with our work from home equipment reimbursement benefit.
• Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

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We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.