Let’s get started

Greek Speaking Customer Service Agent - CS Department

3/14/2025

No location specified

Apply Now

Join the Mercier Consultancy team as a Greek Speaking Customer Service Agent in our Customer Service (CS) Department! We are seeking enthusiastic individuals who are dedicated to providing outstanding support to our Greek-speaking clients. This role offers a unique opportunity to make a significant impact on customer interactions and enhance their experience with our services.

As a crucial member of our team, you will address customer inquiries, provide solutions, and ensure that our clients receive the assistance they need in a timely manner. Your fluency in Greek will be key in fostering strong relationships and ensuring satisfaction across all touchpoints.

Responsibilities

  • Respond to customer inquiries in Greek through phone, email, and chat
  • Provide accurate information regarding our products and services
  • Document interactions and maintain comprehensive records in our CRM system
  • Work collaboratively with other departments to resolve issues
  • Educate clients on how to effectively utilize our offerings
  • Collect and report customer feedback to inform service improvements
  • Engage in regular training sessions to stay informed about service updates
  • Fluency in Greek and English, both written and verbal
  • Excellent communication and customer service skills
  • Previous experience in a customer service role is advantageous
  • Strong problem-solving skills with the ability to think critically
  • Detail-oriented with good organizational skills
  • A positive, friendly attitude and a willingness to assist customers
  • Ability to manage time effectively and work under pressure

Competitive Monthly Salary

Monthly Performance Bonus

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And More...