Italian Speaking Billing Support Specialist

Mercier Consultancy is excited to offer an opportunity for an Italian Speaking Billing Support Specialist. In this vital position, you will assist our Italian-speaking clients with their billing questions and ensure smooth billing operations. With your exceptional communication abilities and meticulous attention to detail, you will help our clients resolve billing issues effectively. If you have a dedication to providing outstanding customer service and enjoy problem-solving, we encourage you to apply!

Responsibilities

• Assist Italian-speaking clients with billing inquiries through various communication channels including phone, email, and chat.
• Support clients with account setup, billing discrepancies, payment processing, and invoice issues.
• Collaborate with internal teams to resolve complex billing questions and improve processes.
• Keep detailed records of client interactions and ensure prompt follow-ups.
• Inform clients about billing policies and procedures to enhance their understanding.
• Analyze recurring billing issues and propose enhancements to avoid future complications.
• Engage in team meetings and training sessions to refine service delivery.

• Fluency in Italian and proficiency in English, both written and spoken.
• Previous experience in customer support, billing, or financial roles is preferred.
• Strong attention to detail and excellent analytical abilities.
• Outstanding communication skills with a focus on customer satisfaction.
• Familiarity with billing systems and accounting software is advantageous.
• Able to work independently and as part of a team in a dynamic environment.
• Effective organizational skills with the capability to handle multiple tasks efficiently.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( flight, transfer and hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...