German Speaking Technical Support Associate
4/19/2025
No location specified
Mercier Consultancy BG is seeking a German Speaking Technical Support Associate to join our dedicated team. In this role, you will be responsible for delivering top-notch technical support to our German-speaking customers. You will address their technical inquiries, troubleshoot issues, and ensure a smooth customer experience with our products. If you are committed to providing exceptional service and have a passion for technology, we encourage you to apply!
Key Responsibilities
- Assist German-speaking clients through various channels including phone, email, and chat, providing timely technical support.
- Identify, diagnose, and resolve a range of technical problems to ensure customer satisfaction.
- Guide customers on the effective use of our products and services, enhancing their experience.
- Maintain accurate records of customer interactions and the resolutions provided in our support system.
- Collaborate with team members to address and escalate complex issues when necessary.
- Keep up-to-date with software updates and product knowledge to offer the best support possible.
- Work towards improving customer relationships by delivering high-quality support and assistance.
- Fluency in German and English, both written and spoken, is required.
- Previous experience in technical support or customer service is an advantage.
- Excellent analytical and problem-solving skills to assist customers effectively.
- Strong communication skills and a dedication to providing outstanding customer service.
- Comfortable using customer support software and ticketing systems.
- A proactive and organized approach to managing time and priorities.
- Desire to learn and stay current with new technologies and applications.
- Flexibility to work various shifts as needed to support customer inquiries.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...