Manager of Customer Support

Job Summary

A company is looking for a Manager of Customer Support ANZ.

Key Responsibilities

• Oversee daily operations of the ANZ support team, ensuring high-quality service delivery
• Monitor support metrics to identify areas for improvement and implement strategies for optimization
• Collaborate with internal stakeholders and international support leaders to align support efforts with business goals

Required Qualifications

• 4+ years of experience in team leader or management positions
• 6+ years of customer service experience in a customer-facing role
• Experience in help desk and support desk roles within the technology or service industry
• Experience providing SaaS technical support and interest in B2B technology solutions
• Experience leading geo-diverse teams across multiple time zones