Bookings Coordinator

Role: Bookings Coordinator
Hours: US Time zone
Hourly Wage: $5-$7 (Open to negotiation based on experience)

Lago is looking for a detail-oriented and organized Bookings Coordinator to join our team. In this vital position, you will be responsible for managing and coordinating all aspects of bookings for our services. You will interact with clients, staff, and vendors to ensure seamless scheduling and execution of events, meetings, and appointments. Your role will involve understanding client needs, answering inquiries, managing calendar schedules, and confirming reservations. You will play a key role in enhancing customer satisfaction by ensuring that all bookings are handled promptly and efficiently. This position requires exceptional communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. If you have a knack for problem-solving and are passionate about providing excellent customer service, we would love to have you on our team at Lago!

Responsibilities

• Manage and coordinate all booking requests, ensuring accuracy and attention to detail.
• Communicate with clients to understand their needs and preferences for services.
• Maintain an organized calendar and coordinate schedules to prevent conflicts.
• Handle inquiries and provide information regarding availability, pricing, and services.
• Confirm bookings and communicate any changes or updates to clients and team members.
• Collaborate with other departments to ensure service delivery meets client expectations.
• Provide excellent customer service and support throughout the booking process.

• Previous experience in a coordination or administrative role, preferably in a bookings or events setting.

• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills in English and Spanish
• Proficiency in using scheduling software.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• A customer-focused attitude with a commitment to providing high-quality service.