Customer Success Manager

We have an immediate opening for a Customer Success Manager, with a proven track record of success to join our rapidly growing team. Reporting to the Sr. Manager of Customer Success, this role serves as a critical member of the Customer Success team, and is responsible for bringing our staffing solutions to small and medium businesses. As Customer Success Manager, you will manage a portfolio of customers and actively seek expansion opportunities to grow overall client revenue. This role will have a visible impact on our growing organization. This role requires business acumen and a strong motivation to maximize revenue and impact on the business.

What You’ll Do

• Develop and maintain strong relationships with accounts with a long-term partnership vision in mind
• Provide daily support and service to clients, rallying internal resources to achieve and exceed client expectations
• Demonstrate a strong business case for Instawork through a strong motivation to maximize revenue and impact on the business
• Identify, prioritize, and track progress towards key account metrics
• Stay current on our clients' business, industry, and key objectives and challenges so that you can be a trusted ally in providing thought leadership
• Collaborate with internal stakeholders across product, engineering, sales, account management, and finance

Who Are You

• Excellent communication skills and a consultative approach to identifying problems and finding solutions
• Takes ownership of problems and proactively seeks timely resolution
• Proficient in Salesforce
• Ability to collaborate with members of your team and share learned insights
• Passion for Instawork and a strong motivation to maximize revenue and impact on the business
• Drive and willingness to exceed expectations with a strong work ethic
• Strategic and creative thinking enables you to understand industry and customer trends and apply those insights to deliver business results
• An entrepreneurial spirit and creativity that sparks your capacity for building and growing business and solving problems 

For IL based applicants:

• The base salary for this position is $65-80K
• This position is eligible for equity in the form of stock options
• This position is eligible for Instawork benefits, including:
• A variety of medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Home office stipend
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot - discount program through Lumity

Instawork Values

• Bias for Action -- We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.
• Act Like an Owner -- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.
• Always Be Learning -- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together.
• Empathy, Trust, Candor -- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.

#LI-Hybrid