Fraud & Risk Director

Who we are:

Founded in 2013, Ignition is the leading revenue generation platform for accounting and professional services businesses to spark greater efficiency and profitability.
Ignition automates and optimizes proposals, billing, payments and workflows in a single platform that fits seamlessly into existing technology stacks.

With a vision to transform how professional services and their clients do business together, Ignition empowers 7,250+ businesses to reach their full revenue potential.

To date, Ignition customers have engaged over 1.7 million clients and generated US $8b in revenue via the platform. 

Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK.

Company Values:

• We are better everyday
• We work without ego
• We are smarter together
• We hero our customer

Role location:

We are open to candidates in the Philippines with full work rights. We have embraced remote working and all our employees can work from home.

About the role:

We are looking for a Fraud & Risk Director to drive the transformation of our Fraud & Risk function with a forward-thinking end to end fraud strategy that balances risk management and business growth. In this role, you will lead a team dedicated to oversee merchant onboarding, transaction monitoring, chargebacks, disputes, and broader business risk.

What your day to day will look like:

• Fraud & Risk Strategy & Automation: Develop and implement a fraud prevention framework that balances risk reduction with business growth, using tools to enhance accuracy, reduce manual work, and scale risk management.
• Team Management & cross functional collaboration: Lead a geographically dispersed team, working closely with CX, Product, and other departments to enhance fraud prevention, manage disputes, and improve risk resilience.
• Merchant & Business Risk Oversight: Monitor and assess risks associated with merchants, including fraud, KYC compliance, chargebacks/disputes and financial viability to reduce exposure from merchant failures and fraudulent sign ups, while championing a seamless and trustworthy experience for legitimate customers.
• Onboarding & KYC Compliance: Establish and refine processes to ensure robust due diligence during merchant onboarding, reducing the risk of fraudulent activity from the outset, balancing automation vs manual in a risk environment.
• Transaction, Payments Risk & Dispute Management: Oversee fraud detection across payment flows, ensuring timely resolutions, minimizing financial loss, and staying ahead of emerging threats.
• Incident Response & Crisis Management: Lead fraud investigations, manage escalations, and drive corrective actions to prevent recurrence, acting as the senior point of escalation for high-risk incidents.
• Resource, Improvement & Reporting: Secure leadership buy-in for adequate resourcing of fraud and risk initiatives, leveraging data-driven insights to strengthen fraud controls, identify emerging risks, and establish KPIs for fraud losses and chargebacks, with regular reporting to leadership.

What you need to succeed:

• 5+ years of experience with proven leadership in fraud prevention, risk management, or payments security within a fast-paced, growth oriented fintech environment
• Experience in vertical SaaS payments and businesses that process payments on behalf of customers for their end clients, ideally with Stripe
• Deep expertise in embedded payments, merchant acquiring, and transaction fraud.
• Expertise in regulatory requirements, including PCI-DSS, KYC, and chargeback management.
• Hands-on experience with fraud detection tools, risk assessment platforms, Merchant risk management tools
• Strong leadership, communication, problem-solving, and stakeholder management skills, with the ability to negotiate and secure the necessary time, resources, and prioritization for critical risk initiatives.
• Deep expertise in chargebacks, disputes, and transaction monitoring, with a track record of reducing fraud losses and optimizing dispute resolution processes.
• Strong understanding of KYC, with experience implementing scalable frameworks.
• A data-driven mindset, with experience leveraging automation to enhance fraud detection and risk management.
• Experience handling high-pressure escalations and crisis scenarios, making sound decisions that protect the business in real time.

Why join us:

Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer:

• Employee stock options from day one
• 20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones
• Additional paid day off to celebrate your birthday, along with volunteering leave
• Health, dental, and vision benefits starting immediately
• Annual education allowance reimbursement to support your professional development
• Employee recognition program
• Quarterly wellness allowance to invest in your personal wellness
• Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
• Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home
• Personal tax return assistance (since we're in the accounting business!)
• Paid parental leave

Please consider applying, even if you don’t tick all the boxes. Research has shown that candidates from underrepresented minority groups often only apply for roles where they meet all the detailed criteria.  Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.

Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact [email protected]