Field Services Manager

Job Summary

A company is looking for a Field Services Manager to lead their technical support team in resolving complex software issues.

Key Responsibilities

• Lead and develop a team of Field Services programmers focused on high-complexity software issue resolution
• Establish best practices for case handling and documentation to ensure a high-quality customer experience
• Partner with Product, Engineering, and Support teams to implement improvements and provide feedback for product enhancements

Required Qualifications

• 5+ years of experience in software support or technical operations, with at least 2 years in a management role
• Strong software troubleshooting skills, including log analysis and understanding system behaviors
• Experience leading teams through change and building new processes
• Familiarity with ticketing systems such as Salesforce or Jira
• Experience in fintech, SaaS, or enterprise software environments is a plus