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Fulfillment & Inventory Control Representative

3/16/2025

No location specified

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About Us:

Encore Access is a leader in providing access to live concerts, events, and theater productions. As we continue to grow, we’re committed to becoming a data-driven organization that empowers our teams with actionable insights and advanced analytics tools. We’re looking for a passionate Fulfillment & Inventory Control Representative to join our team and lead the deployment of analytical tools that drive decision-making and enhance user experiences.

Role Overview:

The Fulfillment & Inventory Control Representative is responsible for ensuring the accurate and efficient management of inventory processes and fulfillment operations. This role plays a critical part in cataloging inventory, overseeing order fulfillment, and managing vendor communications to ensure smooth business operations. The ideal candidate will have strong attention to detail, excellent problem-solving skills, and the ability to coordinate between various teams and external partners.

Base Salary: $35,468

Inventory Management:

  • Accurately catalog newly acquired inventory into the inventory management system.
  • Monitor and update inventory records to reflect changes such as cancellations, order modifications, and adjustments to delivery methods or due dates.
  • Ensure timely and accurate communication regarding inventory status and availability.

Fulfillment Operations:

  • Oversee the fulfillment of invoices, ensuring automation and manual processes function efficiently.
  • Manage and support offshore teams to ensure prompt resolution of Level 2 fulfillment issues.
  • Collaborate with automation business partners to confirm expected work completion.
  • Monitor and address discrepancies in delivery methods, delays, or changes to order fulfillment.
  • Update internal data points to provide accurate inventory and fulfillment details for marketing partners.

Vendor Communication & Issue Resolution:

  • Manage inbound and outbound vendor communications at the Level 1 support level.
  • Address and resolve uncovered questions or issues, escalating as necessary.
  • Maintain strong relationships with vendors to ensure seamless inventory and fulfillment processes.

Qualifications & Skills:

  • Bachelor's degree
  • Strong organizational and data management skills.
  • Ability to analyze data and identify discrepancies or issues.
  • Excellent communication skills for vendor management and internal coordination.
  • Ability to work independently and in collaboration with cross-functional teams.
  • Sales customer service background preferred
  • Training Hours: Monday, Tuesday, Thursday, Friday, Saturday 8am-4:30pm EST
  • Normal Working Hours: Wednesday-Saturday 8:30am-5pm EST

What We Offer

  • Competitive salary and benefits, including unlimited PTO, a 401(k) match, profit-sharing, and health insurance.
  • A collaborative and innovative environment where your work has a direct impact on the success of the business.
  • Opportunities for professional development and career growth.
  • A work environment where the focus is on outcomes and results.