Employee Resource Center Associate

Job Summary

A company is looking for an Employee Resource Center Associate.

Key Responsibilities

• Serve as a daily contact with employees and management to respond to inquiries regarding personnel actions, new hire paperwork, pay, and benefits
• Project a friendly and professional image at all times
• Review multiple data points to provide accurate answers and adjust notes regarding benefits, contracts, pay, and policies

Required Qualifications, Training, and Education

• Vocational business training or college coursework; AA degree preferred
• Minimum three (3) years of experience in a Human Resources department or healthcare administration required
• Minimum four (4) years in service or call center support, or two (2) years leadership experience may be considered in lieu of HR experience
• Experience with employee benefits, policies/procedures, and union contracts preferred
• Experience with computer software applications and/or high volume call center; healthcare environment experience preferred