Electrician Technical Support

Job Summary

A company is looking for an EV Technical Service Agent to provide technical support for home charging equipment.

Key Responsibilities

• Perform remote technical diagnosis and troubleshooting of home charging equipment
• Ensure exceptional customer satisfaction throughout the issue resolution process
• Act as a lead for technical escalations from service partners and provide training and insights

Required Qualifications

• Strong safety-first mindset
• 3+ years of experience as an electrician or with electrical components
• Minimum 2 years of experience in a call center or customer-facing environment
• Associate/Trade degree in a related electrical field or four years of equivalent experience
• A valid driver's license