Director of Operations

Job Summary

A company is looking for a Director of Operations.

Key Responsibilities

• Oversee operational efficiency across Professional Services, Support, and Customer Success
• Drive customer retention and satisfaction through effective account management strategies
• Implement process improvements to enhance service delivery and profitability

Required Qualifications

• 5+ years of experience in a similar role, preferably in the SaaS, Cloud, or Software industries
• A bachelor's degree in business administration or a related discipline is highly advantageous
• Strong financial and operational acumen with the ability to interpret business metrics
• Experience with offshoring and virtual global organizations with distributed teams
• Automotive OEM experience or dealership relationships is highly advantageous