Director of Network Customer Experience

Job Summary

A company is looking for a Director, Network Customer Experience.

Key Responsibilities

• Build and maintain relationships with Ys across the Network to enhance credibility and align strategies
• Supervise the Customer Experience Team and lead the implementation of a Centralized Intake function
• Foster continuous quality improvement by identifying efficiencies and ensuring high-quality customer experience systems are in place

Required Qualifications

• Bachelor's degree required; Master's degree preferred in relevant fields
• Minimum 10 years of experience in collaborative partnerships with local YMCAs or community organizations
• Experience supervising and leading staff preferred
• Project management experience preferred
• Ability to travel approximately 20% of the time